See who left, and why
Every unfinished checkout shows the customer, what was in the basket, and where it stopped: before ordering, before paying, or at a failed payment. You know who to call first.
Kampe Checkout Recovery
Win back the orders that almost happened
When a customer leaves checkout after giving their phone or email, Kampe keeps the basket. Send them a link back on WhatsApp, and Kampe emails reminders for you.
admin.kampestore.com/store/your-store/orders/abandoned
Abandoned checkouts
Recovered this week
UGX 380,0004 orders
Still open
UGX 1.24M9 checkouts, 5 contacted
Not contacted yet
UGX 415,0004 customers
Search customers, phones, emails or products...
Not contactedContactedRecoveredExpiredNewest
| Customer | Value | |
|---|---|---|
Aisha Nakato0772 123 816 | UGX 145,000 | Recover |
Brian Okellobrian.okello@gmail.com | UGX 60,000 | Recover |
Grace Auma0701 456 230 | UGX 212,000 | You sent |
Joseph Mukasa0752 908 114 | UGX 85,000 | Recovered · Order |
Rose Namulirose.namuli@outlook.com | UGX 98,000 | Recover |
Fatuma Hassan0781 330 562 | UGX 55,000 | Expired |
A second chance at every sale
Data runs out, the mobile money prompt times out, or a call comes in. Most people who leave checkout still want what is in their basket. Recovery gives them an easy way back.
Send it on WhatsApp
Copy the customer's link and paste it in a chat with them. It opens the basket they left, and you can add a discount code to help them decide.
Two reminders, sent for you
When a customer leaves an email, Kampe follows up on its own, at no cost to you. It stops the moment they buy, so nobody is chased for an order they already placed.
Everything recovery needs, built in
No extra app and no list to keep by hand. Unfinished checkouts collect in one place with everything you need to bring them back.
Baskets kept for you
When a customer gives a phone number or email and then leaves, their basket is saved on your Abandoned checkouts list.
Why it stopped
See whether they left before ordering, did not finish paying, or had a payment fail.
Two free reminder emails
Kampe emails the customer an hour after they go quiet and again a day later. These cost you nothing.
A link you can copy
Copy the link back to their basket and send it your own way, on WhatsApp, SMS, or a phone call follow-up.
Or let Kampe send it
Have Kampe email the link for you in one tap, paid with Kampe Credits.
A discount to seal it
Add a discount code to the link and it is applied when the customer opens it.
No reminders after they buy
If the customer orders on any device, the reminders stop on their own.
See what came back
Track what you recovered this week, what is still open, and who nobody has contacted yet.
Recovery questions
The things merchants ask about winning back a checkout.
What counts as an abandoned checkout?
A customer started checkout, gave a phone number or email, and left without finishing, or their mobile money payment did not go through. Each one shows on your Abandoned checkouts list.
What does Kampe send on its own?
Up to two emails: the first about an hour after the customer goes quiet, the second a day later. Each links back to their basket, works for seven days, and is free.
Can I follow up on WhatsApp?
Yes. Copy the customer's link and paste it in a WhatsApp chat with them. It opens the basket they left, with any discount code you added.
Will a customer who already bought get a reminder?
No. Once they place the order, on any device, Kampe stops reminding them.
Which plan includes checkout recovery?
Every plan, Launch included. The automatic emails are free, and when you ask Kampe to send a message for you it uses Kampe Credits, which come with every plan. Compare the plans on the pricing page.